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Help and FAQ
Got questions? We've got answers. Listed below are some of the most frequently asked questions by our members. These questions are seperated into five categories:
For help with credit union terminology, visit our Acronyms and Terms page.
Basic Account Information
When applying for membership in the credit union (regular savings account), what identification is required at the time of application?
At least 2 of the following valid items are required: With one of the IDs being a driver’s license, passport, or state ID. Expired IDs will not be accepted. A $5 membership fee is required to open a savings account.
- Driver's license
- Passport
- Military ID
- Work ID
- State ID
- School ID
- Signed Social Security Card
- Matricula Consular ID Card (issued by Mexican Consulate)
What
is the Credit Union Routing and Transit Number (R&T)
and why is it important?
The R&T number
for MidWest America FCU is 274973141.
This number is used to identify MidWest America from
all other Financial Institutions. Each Financial Institution
has their own R&T#. You might say it is their own
unique address. The Credit Union "routing
number" is like an electronic address that delivers
your electronic deposits or withdrawals
to the Credit Union.
There are a number of occasions
when you would need to know this number:
-
Tax refund checks directly
deposited into your account
-
Electronic deposit of your
paycheck
-
Electronic payments made out
of your account
You will find this number on the
lower left corner of your MidWest America checks
What
is the difference between a certificate and a step up
certificate?
A regular certificate of deposit
is a term account that earns monthly or quarterly dividends.
The term and dividend rate remains the same throughout
the life (or term) of the certificate. A step up certificate
is also a term account that earns monthly or quarterly
dividends. The rate can be stepped up once during the
life (or term) of the certificate to the current prevailing
Credit Union rate. For the remainder of the term your
step up certificate earns the higher rate of interest.
How can I change my e-mail address on my account? Can I do it online?
Your e-mail address can be changed on-line by signing on MidWest America Internet Banking and clicking on the link “click here to update your e-mail address”
How do I add/remove an account beneficiary?
The prime member can add or remove an account beneficiary by completing and signing the designation of beneficiary portion of a membership application.
What happens if I lose my key to my safe deposit box?
If only one key is lost a replacement key will be made at the expense of the member. If both keys are lost the box must be drilled and a new lock replaced at the expense of the member.
Can I get foreign currency through the credit union?
No.
Does MidWest America sell discounted amusement park tickets or movie tickets?
Due to the many outlets that offer large discounts for amusement park tickets and the popularity of ordering online movie tickets, MidWest America decided to discontinue this service so we could concentrate more on our main core business. We suggest checking the internet for special offers.
Checking Accounts
What is the the minimum balance for a checking account?
There is no required minimum balance for a checking account.
What do I need to open a checking account at MidWest America?
At least 2 of the following valid items are required with one of the IDs being a driver’s license, passport, or state ID Note: expired IDs will not be accepted.
► Driver’s license
► Passport
► Military ID
► Work ID
► State ID
► School ID
► Signed Social Security Card
► Matricula Consular ID Card (issued by Mexican Consulate)
What is Reward Checking?
Reward Checking acts like a traditional checking account but has added
features that actually reward you for using it. Earn rewards like a
premium interest rate, fee refunds on ATMs nationwide, and receive free
bill payer. All you have to do to get these great benefits is fulfill
three easy requirements—things you're probably doing already. Click here for more information.
What is Freedom Checking?
Freedom
checking is a free checking account. There is no minimum balance
required. There is no "per check" charge. ATM, Check
Card and overdraft protection is available for those who qualify.
Freedom checking is a non bearing interest account. You purchase
your own checks.
What is Advantage Checking?
Advantage
checking has no minimum balance requirement, unlimited free
personalized checks. Dividends are paid on qualifying balances.
ATM card, Check card and overdraft protection is available
for those who qualify. You have a $10,000 accidental death
and dismemberment insurance coverage. Free Credit Card registration.
You can save 10-50% on most prescriptions with our local pharmacy
card. $25,000 common
carrier insurance coverage. Up to 50% savings on quality, factory
sealed contact lenses. Save up to 50% at premium hotels and
earn cash back bonuses. Low monthly fee. Discounted for members
50+.
How long are my checks held?
As long as a check has cleared your checking account you will be able to obtain a copy of the checks for up to 7 years.
How can I get a copy of a canceled check?
You can contact the Credit Union by phone or in person and request a copy of a canceled check. The cost for a check copy is $5. However, you may also obtain a copy of a canceled check thru MidWest America Internet Banking. Simply sign on Internet Banking and bring up your checking account history. Once you have located the check cleared on the history click on the check # and the check image will appear on your screen. You may print the image at that time on your own printer. There’s no charge for this!
What is the cost for obtaining a copy of my account statements?
The cost for a statement copy is $5 per page if you are not set up for Electronic Statement delivery. However, if you are set up to receive E-Statements, you can produce your own statement copies and there is no cost for that service.
Can I see pending ACH transactions?
Pending ACH transactions can be viewed thru Internet Banking by clicking on View ACH transactions.
How much does it cost for a check/draft stop payment?
The cost for a stop payment is $25.00 per item or series of consecutive numbers.
Debit Cards/ATM Information
What is a Debit card?
Our Visa Debit Card looks like a credit card but works like a check.
Purchases are withdrawn directly from your checking account. The card
is accepted worldwide at any business that accepts Visa. You can also
use it as a ATM card. It's less bulky than a regular checkbook and
safer than carrying large sums of cash
How do you apply for a debit card?
There is no application, just open a checking and request a card, it will be mailed to you in about 7 to 10 business days.
If a member is under the age of 18, can they apply for a Visa debit card?
Yes, but he/she must have a signer of legal age on the account as well.
How can I attach my savings account to my debit card?
The savings account is automatically attached along with the checking account when the card is opened.
Can I select my own PIN # on my Visa Debit, and ATM card?
Yes, you can bring the card and positive identification to any branch location and select your own PIN.
Can I reset my debit card pin online?
No, you must contact the credit union to have a PIN reset.
Is there a charge for a member if they need their pin number changed for their debit card?
There is no charge to simply change a PIN.
Can I use my Visa Debit card internationally?
Yes, anywhere Visa is accepted; however, you must notify MidWest America and specify which country (ies) you will be travelling to and for how long, so we can unblock your card accordingly.
How much does it cost to replace a lost Debit card?
Card replacements are $6.00
What is the number to call to activate my debit card?
There is no number to call. Activate the card by using an ATM.
What do I do if I believe someone has my debit card or is using my debit card number?
Contact the credit union right away at 800-348-4738, so the number can be blocked and a new card with a different number can be ordered.
Can I have my photo on my debit card?
No, we currently do not offer photo debit cards.
How do I re-order damaged cards?
Contact the electronic services department at MidWest America.
What should I do if I am out of town and my debit card is declined, and I know that the funds are available?
Have the merchant run the card a second time. If it still doesn’t work, contact MidWest America toll-free at 800-348-4738. There could be any number of reasons: phone line problems, card unable to be read etc. The credit union can help to determine what the problem is.
My debit card is going to expire soon; will you send me a new card before then?
Yes, as long as your account is in good standing and the card has been actively used, a new card will automatically be sent before the end of the expiration month.
Should I notify someone at MidWest America if I notice an ATM is down?
It is not necessary, in most cases the credit union will be aware of down ATM's, and will work to get them back in service ASAP.
Can I make a deposit to an ATM that is not owned by MidWest America? Does it matter if it is a check or cash deposit?
Yes. It does not matter if it is a cash or check deposit.
When are my funds available that I deposit at an ATM?
Funds from any deposits (cash or checks) made at automated teller machines (ATMs) MidWest America owns or operates will be available on the second business day after the day of deposit. The first $100.00 of a deposit will be available by the first business day [after the day of deposit.] Funds from any deposits (cash or checks) made at ATMs we do not own or operate will not be available until the fifth business day after the day of your deposit. All ATMs that we own or operate are identified as our machines.
What should I do if I lose my debit card over the weekend or sometime when the Credit Union is not open?
You can have your card blocked to avoid any future usage by calling our MidWest Phone Banking at 260-423-8278 or toll free at 800-847-2278. Follow the prompts to block your card. You can also leave a message on our after hours voice mail; however, any action would not take place until we are once again open for business.
What should I do if I suspect or detect that fraud has occurred on my account?
You need to contact the Credit Union so that appropriate dispute paperwork may be completed and also a police report may be needed.
What do I do if I believe someone has my debit card or is using my debit card number?
Contact the credit union right away at 800-348-4738, so the number can be blocked and a new card with a different number can be ordered.
What should I do if I suspect fraud on my account, but still have the card in my possession?
Contact the credit union at 800-348-4738.
Loans
What kinds of loans does MidWest America offer?
MidWest America has many loans for whatever you want:
- New and Used Autos
- RVs, Motorcycles, Boats
- 1st Mortgages
- Home Equity & Fixed Rate 2nd Mortgages
- Signature/Unsecured Loans
- Business & Agriculture Loans
- VISA® Credit Cards
What are your current loan rates?
Rates are based upon the borrower’s qualifications and vary depending on the type of loan and collateral. You can check out our current loan rates on our website on our loan rates page.
How do I apply for a MidWest America Loan?
We make applying for a loan easy. You may apply in person at any branch, over the phone, or online.
Who do I contact with questions about my loan?
Stop by any local branch and a MidWest America loan officer will assist you. If you prefer, you may contact a loan officer by phone at 260-482-3334 or 800-348-4738.
Who do I talk to about insurance on my vehicle?
Please contact a loan officer at 260-482-3334 or 800-348-4738.
Is there a penalty for paying off my loan early?
No. We do not charge either pre-payment penalties or minimum finance charges.
What
is Skip-A-Payment?
The
Skip-a-Payment program allows members of MidWest America
FCU, whose accounts are in good standing, to skip one
payment on their loan (s) during a specified time frame.
(i.e. January or February) The fee is $35.00 per loan
and is not available for mortgages, home equity loans,
or leases.
What
happens to my loan when I skip a payment?
Interest
will continue to accrue, so when your next monthly payment
is made, you will notice that more of your payment went
toward interest than usual. This happens because of the
simple daily interest due on your principal balance since
your last payment.
Mortgages
What kinds of mortgages does MidWest America offer?
- Conventional Adjustable Rate Mortgages (ARM)
- Conventional Balloon Mortgages
- Conventional Fixed Rate Mortgages
- FHA Mortgages
- Permanent/End Loan Financing New Construction
- Fixed Second Mortgages
- Home Equity Lines of Credit
- Mortgages for Commercial and Investment Properties (Business Services/Commercial Lending Department)
How do I make payments?
- At a branch
- Mail payment and coupon
- Internet banking (CU Anywhere)
- Automatic transfer
- Over the phone with a MidWest America employee
Are additional payments allowed?
Yes. You may make additional payments at any time, with whatever method you choose. You will need to specify whether the payment is a standard payment or principal only.
Does MidWest America charge any pre-payment penalties?
No. We do not charge a pre-payment penalty. You may pay off your loan in full at any time.
Who do I contact if my payment will be late?
If you are unable to make a payment within your grace period, please call 260-482-3334 ext. 1397 or 800-348-4738 ext. 1397. A representative will work with you to make arrangements.
Do I have to pay Private Mortgage insurance?
Paying Private Mortgage Insurance will depend on several factors. PMI is based upon the amount of equity in your home and will not be required if you’re borrowing less than 80% of the home's value. PMI will automatically drop when your mortgage balance reaches 78% of the value of your home. When the balance of your mortgage is at or below 80% of the value of your home, you may request to have your loan reviewed and have PMI removed from your payment, however certain restrictions may apply. Contact us for details.
Does MidWest America escrow for property taxes and insurance?
Yes. Due to new regulations that become effective April, 2010, all Mortgage Servicers will have to require that Escrow for property taxes and insurance be included in the Monthly Payment for at least the first 12 months of the new mortgage. This option will set aside an amount of your mortgage payment to go for property taxes and homeowner's insurance and pay them automatically when they are due. If your taxes or insurance premiums increase, you will be notified in advance of any change to your regular payment. Until April, 2010, escrows may be "waived" if you have sufficient equity in your home (borrowing less than 80% of the home's value).
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