coronavirus (covid-19)
November 13th, 2020
To assist our communities in stopping the spread of COVID-19, beginning Monday, November 16th, our lobbies will temporarily be closed with access by appointment. All drive-ups and ATMs remain open. If you are in need of in-branch services, please contact your local office to schedule an appointment. We continue to ask members visiting our offices to wear masks upon entry and practice social distancing. If you are experiencing any symptoms such as a temperature of 100.4 or above, shortness of breath or difficulty breathing, persistent cough, headache or sore throat please utilize our 24/7 services which include: Internet, Mobile, & Phone Banking as well as our ATM Network.
July 27th, 2020
All members must wear masks while inside our Indiana facilities per Gov. Holcomb's executive order. If you are unable to wear a mask, please utilize our drive-up service, mobile banking and 24/7 ATMs. Thank you for your cooperation.
May 14th, 2020
MidWest America Federal Credit Union strives to keep our employees and members safe and protected. We would like to take this moment to update you on how we’re working to keep everyone safe.
Drive-up service remains available, as well as lobby visits by appointment. Designated branch lobbies will be open with limited business hours starting Thursday, May 14th. Please continue to check our branch locations for updates on branch openings.
As it is our goal to make our branches safe for our members, we are actively following CDC recommendations and best health practices. All office lobbies will implement the following safety measures:
- We are observing social distancing in all branch lobbies, using floor markers to maintain a safe social distance.
- We are limiting the amount of people inside our offices at any given time to maintain a safe number at each location. Parents or legal guardians visiting with any children under the age of 16 will be limited to one child per adult.
- We have temporarily discontinued our coin counting services, and our public restrooms are closed at this time.
- Members are asked to perform a self-health check before entering our branches. COVID-19 symptoms include a temperature of 100.4F or above, shortness of breath/difficulty breathing, persistent cough, headache, and/or sore throat. Please refrain from entering our branch lobbies if you are feeling sick or experiencing any of the above symptoms.
For your convenience, we offer non-lobby banking services such as our drive-up, ATMs, 24/7 Digital Banking, and our call center. If you have routine cash transactions, we encourage you to use our drive-up facilities.
MidWest America appreciates your understanding and flexibility during this time. Thank you for your continued trust in your Credit Union.
April 7th, 2020
During financial hard times, MidWest is here to help provide relief to members.
During this uncertain time, we understand that nearly everyone’s life has been disrupted as a result of the COVID-19 outbreak. We understand that many members are facing unprecedented challenges and MidWest is working hard to provide relief. We are happy to announce new products available now to assist our members.
March 23rd, 2020
In response to COVID-19, our lobbies have closed but drive-up and ATM services will continue to remain available. We will also provide appointment service, while using proper social distancing as recommended by the CDC, for those who have loan/account questions or need to access safe deposit boxes. To schedule an appointment please contact us at 260-482-3334 or 800-348-4738.
Additionally, our ATM network is available 24/7 and night depository boxes are available at each branch location. We encourage all members to take advantage of our remote banking capabilities which can be handled in your home or workplace. These services include our Digital Banking, Mobile App, and Phone Banking. All of these options are free, easy, and secure. If you currently don’t have these services available, please contact us and we would be happy to get you set up to use these convenient tools. Our Call Center representatives are available Monday-Thursday from 8:00 AM – 5:00 PM, and Friday from 8:00 AM – 6:00 PM. Due to the anticipated increased demand, we are allocating additional staff to our Call Center to ensure that we are able to answer your questions and concerns in a timely manner.
MidWest will continue to respond to changing situations as further regulations are presented. Further updates will be posted on this page as well as on our social media channels.
March 18th, 2020
As the Coronavirus outbreak has continued it has given scammers new ways to take advantage of people during this pandemic. Please check out our new blog entry Know Fraud to Stop Fraud - Part 5 for some examples we've found and ways you can protect yourself.
March 13th, 2020
A message from MidWest America FCU about Coronavirus (COVID-19)
As a valued MidWest America FCU member, your health and well-being are our priority. MidWest America is closely monitoring the spread of Coronavirus (COVID-19) nationally and in our local communities. We are taking extra precautions to clean and sanitize our branches for the safety of both our members and staff. We have educated our employees on best practices recommended by the Centers for Disease Control and Prevention (CDC). At this time, our lobby and drive-thru services at all branches continue to remain open to serve you during normal business hours. In addition, our ATM network (list of locations here) is available 24/7 and night depository boxes are available at each branch location.
We encourage all members to take advantage of our remote banking capabilities which can be handled in your home or workplace. These services include our Digital Banking, Mobile App, and Phone Banking. All of these options are free, easy, and secure. If you currently don’t have these services available, please contact us and we would be happy to get you set up to use these convenient tools.
We understand that our members will be practicing social distancing and our Call Center representatives are available Monday-Thursday from 8:00 AM – 5:00 PM EDT, and Friday from 8:00 AM – 6:00 PM EDT. Due to the anticipated increased demand, we are allocating additional staff to our Call Center to ensure that we are able to answer your questions and concerns in a timely manner.
As the situation continues to develop, we may need to take additional measures to ensure the safety of you and our staff. Check our website as we will keep you updated, but most importantly, please take care of yourself and your loved ones and we will continue our commitment to provide products and services for your financial success.